Don’t hesitate to contact us in advance if you have high dependency needs, questions about accessing performances, or any other enquiries that are not answered below.

Blue Badge Car Parking

For disabled parking, we recommend the North Road car parks. There is some disabled parking directly outside the park but the spaces can be very limited. We don’t have the capability for customers to reserve this. Please also visit our Getting Here page for information on how to get here. There is step free access from North Road Carpark as well as Mews tennis courts car park.

Accessible Toilets

Accessible toilets are located within our events on Blackheath , the Welfare Tent, and each toilet block. These will be indicated on the Access Map.

Seating

There is seating in the VIP areas for anyone with a VIP ticket.

Chairs will not be allowed to be bought into the event.

If seating is compulsory to your enjoyment of the event due to medical circumstances there is a small viewing platform.

Hidden Disabilities

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the festival, our Welfare Manager will be the main point of contact and is based at the Welfare tent. Or don’t hesitate to contact us in advance with your questions to info@thefestivalcrowd.com.

Personal Assistance/Carer Tickets

A Personal Assistance /Carer ticket is available to customers. With a +1 on their registration or access card.

For those Purchasing a standard ticket these will be free of charge. For those purchasing VIP tickets these will be charged at the difference between a standard and a VIP ticket.

If you do not have an Access card then you will be able to apply for either free registration to our events or for a full Access Card here.

Please then purchase your ticket and email info@thefestivalcrowd.com with Proof of ticket purchase, the event name and the details of your Access Card/registration in order to obtain your free PA ticket.

Terms and conditions:

You will need to enter the event via the accessible que lane where you will be issued wristbands.

The name on the ticket must match the access card/registration and you may be asked to provide this/ID on entry to the event.

PA/Carer must enter and leave the venue with the person they are assisting and be with them for the duration of the event.

Any additional support on the day can be obtained by going to the welfare tent or by showing your band to security.

PA tickets are not issued on a first come first serve basis but cannot be legally issued if the event is sold out, so it is imperative that you obtain your ticket and Access card at your earliest convenience.

The applications for Carers Tickets will close two weeks before the date of the event in question.

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