Don’t hesitate to contact us in advance if you have high dependency needs, questions about accessing performances, or any other enquiries that are not answered below.
Blue Badge Car Parking
For disabled parking, we recommend the North Road car parks. There is some disabled parking directly outside the park but the spaces can be very limited. We don’t have the capability for customers to reserve this. Please also visit our Getting Here page for information on how to get here. There is step free access from North Road Carpark as well as Mews tennis courts car park.
Accessible Toilets
Accessible toilets are located within our events on Cardiff, the Welfare Tent, and each toilet block. These will be indicated on the Access Map.
Seating
There is seating in the VIP areas for anyone with a VIP ticket.
Chairs will not be allowed to be bought into the event.
If seating is compulsory to your enjoyment of the event due to medical circumstances there is a small viewing platform.
Hidden Disabilities
We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the festival, our Welfare Manager will be the main point of contact and is based at the Welfare tent. Or don’t hesitate to contact us in advance with your questions to info@thefestivalcrowd.com.
Personal Assistance/Carer Tickets
Important Note: The deadline to request PA/Carer tickets is 01/05/2025. Unfortunately, requests for PA/Carer tickets won’t be processed after this date.
We offer free PA or carer tickets for those who require assistance, subject to a £5 process booking fee. These tickets are available with a +1 on your Access Card or registration. Please note that applications for PA/Carer Tickets close two weeks before the event.
Carer tickets are only available for standard admission and do not include access to VIP areas, as these areas do not have accessible facilities such as toilets. The accessible viewing platform, toilets, and other facilities can be found in the standard festival area.
If you wish to purchase a VIP ticket for a carer, it will be charged at the full ticket price.
If you don’t have an Access Card, you can still apply for free registration to our events or obtain a full Access Card here https://app.accesscard.online/apply/thefestivalcrowd/. Once you’ve purchased your ticket, email us at info@thefestivalcrowd.com with proof of purchase, the event name, and your Access Card/registration details to receive your free PA ticket.
Terms and conditions:
You will need to enter the event via the accessible que lane where you will be issued wristbands.
The name on the ticket must match the access card/registration and you may be asked to provide this/ID on entry to the event.
PA/Carer must enter and leave the venue with the person they are assisting and be with them for the duration of the event.
Any additional support on the day can be obtained by going to the welfare tent or by showing your band to security.
PA tickets are not issued on a first come first serve basis but cannot be legally issued if the event is sold out, so it is imperative that you obtain your ticket and Access card at your earliest convenience.