WHERE IS THE EVENT TAKING PLACE?

The event will take place at Bute Park, 30 North Road, Cardiff CF10 3DX

WHAT IS THE EVENT?

KISSTORY is taking place at Bute Park in Cardiff with some of your favourite KISSTORY DJs and special guests!

Expect all the Old Skool and Anthems you love across 2 stages! Expect all your fave KISSTORY DJs, epic live performances and very special guests! We’ve got plenty of bars and DELICIOUS gourmet and local food offerings (for all appetites).

WHEN IS THE EVENT?

The event is taking place on Saturday 13th September 2025.

WHAT ARE THE TIMINGS?

Doors open from 1pm unless specified on your ticket, with last entry at 6pm.

All will be finished by 10pm

WHEN WILL I RECEIVE MY TICKETS?

Subject to point of purchase your tickets will either be issued as e-tickets 1 week prior to the event or posted to you.

For any ticket-related questions please contact your point of purchase Skiddle or Universe.

WHAT’S YOUR REFUND POLICY?

Tickets are non-refundable.

WHO ARE THE AUTHORISED TICKETING AGENTS?

We strongly recommend that you purchase your tickets through the official ticket agents; Skiddle & Ticketmaster

We cannot take responsibility for tickets purchased anywhere outside of the above.

DO YOU HAVE TO BE OVER 18 TO COME?

This is an 18+ event and we recommend that everyone brings valid photo ID (valid passport or driving license), no refunds will be given for lack of ID on the day.

ARE CAMPING CHAIRS ALLOWED?

Sorry, camping chairs cannot be brought on site. There will be picnic benches around the site.

WILL THERE BE DISABLED ACCESS?

We want everyone to party with us, so if you’d like more info on disabled access, please click here.

CAN I BRING MY OWN FOOD/DRINKS?

Due to security reasons, no food or drink can be brought into the event, including bottled water. This is to ensure the site can meet the highest safety standards.

Empty plastic water bottles can be brought on site, and free drinking water will be available at the bars. There will be lots of food and drink options available on site.

CAN I TAKE PHOTOS?

We actively encourage photograph taking but no selfie sticks will be allowed on site!

Professional camera equipment and professional cameras with a detachable zoom lens are not permitted.

Don’t forget to hashtag your posts on social with #KISSTORY

Please let one of the event stewards know and they will be happy to help!

WHEN IS LAST ENTRY?

Last entry is 6pm.

WILL I BE SEARCHED ON ENTRY AND CAN I BRING A BAG?

Full searches will be in operation on the day, this is a condition of entry.

Bags are accepted but please bring a bag no bigger than an A4 sheet of paper. There will not be a cloakroom or lockable storage on site.

WHAT ITEMS ARE RESTRICTED? CAN I BRING A VAPE, PERFUME OR AEROSOL?

No vapes (vapes will be available for sale on site), aerosols, perfumes, drugs, weapons or illegal substances are permitted on site.
Strictly no glass (including perfume or cosmetic bottles) can be brought into the event.

Strictly no metal water bottles, or full plastic water bottles can be brought on site, empty plastic water bottles are permitted.

CAN I BRING MY VAPE IN?

Due to security reasons, you will not be allowed to bring vapes on site. However, vapes will be on sale at the event.

CAN I COME IN AND OUT OF THE EVENT?

Once you’re in, there's no readmission. if you leave you will not be allowed back into the event.

WHAT’S THE DRESS CODE?

Don your best outfits and don’t forget to #KISSTORY on your socials!

I AM A LOCAL RESIDENT; CAN I GET IN TOUCH WITH QUESTIONS?

If you are a local resident please click here for the official Bute Park Live website, please note the dedicated local community page can be found here.

Alternatively, if you have any questions about the event or for residents’ ticket enquiries, please email Info@thefestivalcrowd.com (please allow 72 working hours for a response).

ANY MORE QUESTIONS?

Please note you will need to contact your point of purchase direct regarding your tickets, otherwise please drop us an email at info@thefestivalcrowd.com or events@kissfmuk.com and we aim to come back to you within 72 working hours.

WHAT IS THE EVENT?

Get ready for a sensational all-day celebration of iconic tunes as Uptown Festival returns to Bute Park, bringing an unforgettable lineup back to Wales! Known for its legendary UK bands and family-friendly vibe, this year’s festival promises even more incredible moments for fans of the UK's most cherished musical acts.

WHEN IS THE EVENT?

Uptown festival hits Cardiff on Sunday 14th September 2025

WHAT ARE THE TIMINGS?

Doors open from 2pm, with last entry at 6pm, unless you purchased an early entry ticket which will be labelled accordingly. It will all be finished by 10.00pm.

WHERE IS THE EVENT TAKING PLACE?

Bute Park, North Rd, Cardiff CF10 3ER

WHEN WILL I RECEIVE MY TICKETS?

Tickets will be released as e-tickets one week prior to the event.

WHAT’S YOUR REFUND POLICY?

Tickets are non-refundable.

WHO ARE THE AUTHORISED TICKETING AGENTS?

We strongly recommend that you purchase your tickets through the official ticket agents; Skiddle & Ticketmaster

We cannot take responsibility for tickets purchased anywhere outside of the above.

I HAVE A QUESTION ABOUT MY TICKET?

If you have a question about your tickets, you will need to contact your point of purchase.
Alternatively, you can email info@thefestivalcrowd.com
PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE EMAIL

DO YOU HAVE TO BE OVER 18 TO COME?

This is an all-ages event.

WILL THERE BE CAMPING?

No, this is not a camping event.

HOW DO I GET THERE?

Please check: Travel Transport

WHAT IS THE DISABILITY ACCESS INFORMATION?

Please check : Accessibility

CAN I COME IN AND OUT OF THE EVENT?

There is no readmission. Once you are in, if you leave you will not be allowed back into the event.

WHAT IS THE DIFFERENCE BETWEEN A STANDARD AND VIP TICKET?

🚀 VIP Access Lane: Beat the crowd and get in first!

🎤 Exclusive VIP Stage

🥂 VIP Bar Access: Grab a drink at our exclusive VIP bar.

🍽️ Exclusive Food Outlets: Additional Street food options available to purchase.

📸 Photo Ops: Snap away with VIP-only photo moments

🚽 Posh loos!

WILL THE EVENT BE TAKING CASH OR CARD?

Bars and Vendors will be accepting both cash and card.
Unfortunately, there will be no ATMs onsite and there will be no cashback facilities available, therefore if you are wishing to pay using cash it is advised that you withdraw money on the way to the event.

CAN I BRING IN CHAIRS?

Yes, you can bring camp chairs.

What do the Tiers or Phases mean?

Tier 1 or Phase 1 is the lowest price and is for those who buy tickets first. Tier two or Phase 2 is the next release and are slightly more expensive and so on until all tickets are sold.

ANY OTHER QUESTIONS?

Please note you will need to contact your point of purchase direct regarding questions about your tickets; otherwise, please drop us an email at info@thefestivalcrowd.com
Please include the festival name in the subject line.

PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL

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