WHERE IS THE EVENT TAKING PLACE?

The event will be taking place at Bute Park 35 North Rd, Cardiff. CF10 3DX

WHEN WILL I RECEIVE MY TICKETS?

Tickets will be released as e-tickets one week prior to the event.

WHAT’S YOUR REFUND POLICY?

Tickets are non-refundable.

WHO ARE THE AUTHORISED TICKETING AGENTS?

Primary Ticketing Partners: Tixr and Ticketmaster.
Other Authorised Retailers: Skiddle, Event Im, See Tickets
Do not purchase from any other site as your tickets will not be valid

I HAVE A QUESTION ABOUT MY TICKET?

If you have a question about your tickets, you will need to contact your point of purchase.
Alternatively, you can email info@thefestivalcrowd.com
PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE EMAIL

DO YOU HAVE TO BE OVER 18 TO COME?

Yes, this is an over 18s event

WILL THERE BE CAMPING?

No, this is not a camping event.

HOW DO I GET THERE?

for more information on travel arrangement please click here

Will there be disabled access and assistant tickets?

For more information on accessibility please click here

CAN I BRING MY OWN FOOD/DRINKS?

Due to security reasons, no food or drink can be brought into the site. Free tap water will be available at all bars and there will be lots of drink and food options on site.

CAN I TAKE PHOTOS?

We actively encourage photograph taking, but no selfie sticks will be allowed on site!
Plus, professional camera equipment and professional cameras with a detachable zoom lens are not permitted.

WHEN DO I HAVE TO GET THERE BY?

Last entry is 6pm, unless specified on your ticket.

WILL I BE SEARCHED ON ENTRY AND CAN I BRING IN A BAG?

Full searches and metal detection will be in operation on the day, this is a condition of entry.
To help you get through security as quickly as possible please do not bring a bag larger than an A4 sheet of paper. If you need further clarification, please contact info@thefestivalcrowd.com.
PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL

WHAT ITEMS ARE RESTRICTED? CAN I BRING perfume, aerosols or vapes?

No aerosols, perfumes, vapes, drugs, weapons or illegal substances are permitted on the site.

Strictly no glass (including perfume or cosmetic bottles) can be brought into the event.

WILL THERE BE CASH MACHINES ON SITE?

No, there will be no cash machines available on site.

CAN I COME IN AND OUT OF THE EVENT?

There is no readmission. Once you’re in, if you leave you will not be allowed back into the event.

Are dogs allowed at the Festival?

Dogs are not generally allowed at the festival but we welcome both guide dogs and assistance dogs.

WHAT IS THE DIFFERENCE BETWEEN A STANDARD AND VIP TICKET?

🚀 VIP Access Lane: Beat the crowd and get in first!

🎤 Exclusive VIP Stage

🥂 VIP Bar Access: Grab a drink at our exclusive VIP bar.

🍽️ Exclusive Food Outlets: Additional Street food options available to purchase.

📸 Photo Ops: Snap away with VIP-only photo moments

🚽 Posh loos!

Will the event be taking cash or card?

Bars and Vendors will be accepting both cash and card.
Unfortunately, there will be no ATMs onsite and there will be no cashback facilities available, therefore if you are wishing to pay using cash it is advised that you withdraw money on the way to the event.

CAN I BRING IN CHAIRS?

Chairs are not allowed to be bought into the festival, you can however bring in blankets or lay bags.

What do the Tiers or Phases mean?

Tier 1 or Phase 1 is the lowest price and is for those who buy tickets first. Tier two or Phase 2 is the next release and are slightly more expensive and so on until all tickets are sold.

Any other questions?

Please note you will need to contact your point of purchase Skiddle direct regarding questions about your tickets; otherwise, please drop us an email at info@thefestivalcrowd.com
Please include the festival name in the subject line.
PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL

WHAT IS THE EVENT?

Indulge in a feast of musical nostalgia as Uptown Festival hits Cardiff! 🎉

Gear up for an all-day celebration of great music as Uptown Festival lands in Bute Park, expanding its curation of unmistakable acts to Wales! 🌟 Known for hosting legendary UK bands and crafting a family-friendly atmosphere, Uptown Festival is expanding, set to create unforgettable experiences for fans of some of the most recognisable British talent!💥

Uptown’s past/current acts include Madness, Ronan Keating, UB40, Billy Ocean, The Zutons, Lightning Seeds, Lemar, The Dualers, Neev, Robin S, Simon School Boy, Brand New Heavies & many more!

WHEN IS THE EVENT?

Uptown festival hits Cardiff on Sunday 15th September 2024

WHAT ARE THE TIMINGS?

Doors open from 12pm, with last entry at 6pm, unless you purchased an early entry ticket which will be labelled accordingly. It will all be finished by 10.30pm.

WHERE IS THE EVENT TAKING PLACE?

Bute Park, North Rd, Cardiff CF10 3ER

WHEN WILL I RECEIVE MY TICKETS?

Tickets will be released as e-tickets one week prior to the event.

WHAT’S YOUR REFUND POLICY?

Tickets are non-refundable.

WHO ARE THE AUTHORISED TICKETING AGENTS?

Primary Ticketing Partners: Tixr
Other Authorised Retailers: Universe, Skiddle, AXS, Event Im, See Tickets
Do not purchase from any other site as your tickets will not be valid.

I HAVE A QUESTION ABOUT MY TICKET?

If you have a question about your tickets, you will need to contact your point of purchase.
Alternatively, you can email info@thefestivalcrowd.com
PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE EMAIL

DO YOU HAVE TO BE OVER 18 TO COME?

This is an all-ages event.

WILL THERE BE CAMPING?

No, this is not a camping event.

HOW DO I GET THERE?

Please check: Travel Transport

WHAT IS THE DISABILITY ACCESS INFORMATION?

Please check : Accessibility

CAN I COME IN AND OUT OF THE EVENT?

There is no readmission. Once you are in, if you leave you will not be allowed back into the event.

WHAT IS THE DIFFERENCE BETWEEN A STANDARD AND VIP TICKET?

🚀 VIP Access Lane: Beat the crowd and get in first!

🎤 Exclusive VIP Stage

🥂 VIP Bar Access: Grab a drink at our exclusive VIP bar.

🍽️ Exclusive Food Outlets: Additional Street food options available to purchase.

📸 Photo Ops: Snap away with VIP-only photo moments

🚽 Posh loos!

WILL THE EVENT BE TAKING CASH OR CARD?

Bars and Vendors will be accepting both cash and card.
Unfortunately, there will be no ATMs onsite and there will be no cashback facilities available, therefore if you are wishing to pay using cash it is advised that you withdraw money on the way to the event.

CAN I BRING IN CHAIRS?

Chairs are not allowed to be bought into the festival, you can however bring in blankets or lay bags.

What do the Tiers or Phases mean?

Tier 1 or Phase 1 is the lowest price and is for those who buy tickets first. Tier two or Phase 2 is the next release and are slightly more expensive and so on until all tickets are sold.

ANY OTHER QUESTIONS?

Please note you will need to contact your point of purchase direct regarding questions about your tickets; otherwise, please drop us an email at info@thefestivalcrowd.com
Please include the festival name in the subject line.

PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL

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